Terms & Conditions

Definitions: “the company, we, us and our” refers to ION AV & Electrical Ltd
Registered office; High Oak Business Centre, 15-17 Gentlemensfield, Ware, Herts, SG12 0EF
Registered in England and Wales. Company number: 8443779
Directors: Jared Rogers. Gemma Rogers.

1. Quotations

1.1 All Prices quoted are valid for 30 days from the date of stated on the quotation.

1.2 Where you are unsure about any of the information supplied in this quotation, please contact to discuss further as the company will work with you to explain any element you are unsure of.

1.3 The price quoted does not include removing any dangerous waste material i.e. asbestos.   This will be subject to an extra charge. This will be quoted for separately. All asbestos removal will be removed in accordance with current regulations, using a controlled environment.

1.4 If you require a reasonable breakdown of your quotation please contact the company and we will try where possible to clarify the costs quoted.

1.5 VAT will be charged at 20%

2. Variations to Agreement

2.1 Where quotations are given, the price will remain at the agreed price unless additional work is requested by you OR where the company has uncovered unforeseen issues; those which have not been reasonably possible to determine, before work has started. In all such circumstances, all costs will be discussed and agreed upon between you and the company, in writing, before any work is undertaken.

3. Time frames

3.1 Wherever possible the company will provide you with a date and time, when work will be undertaken. We will also try our best to advise you of how long a job is likely to take to complete.

3.2 Please be aware that where the company envisages unexpected delays, through no direct fault of its own, we will advise you of this as soon as it is reasonable possible to do so.

If we fail to meet appointment times and dates, as a direct result of our lack of service to you, we will take wherever steps are reasonable in the circumstances to mitigate any detriment caused.

3.3 If for whatever reason you are unable to keep the arranged appointment date or have to reschedule, you do so as soon as is reasonably possible. The company may impose reasonable charges for costs incurred as a direct result of not being able to carry out works as agreed.

4 Payment terms

4.1 Normally the company will not require a deposits or stage payments.  On occasion however, where the outlay for materials may be higher than normal, the company may require a deposit.  This deposit will not exceed more than 25% of the total contract. This will be fully advised at the time your quotation is provided.

4.2 The company requires payment upon satisfactory completion of the work. You will receive an invoice from the company confirming payment.

4.3 Cheques are to be made payable to [ION AV&Electrical] BACS payments can be made to: Account number: 26961960   Sort code: 30 84  85

5 General Responsibilities and Information 

5.1 Please remove any personal possessions and items from working areas.  We cannot be held accountable for items which should have obviously been cleared before work starts.  Where possible we will inform you of the need to remove objects however, the responsibility rests with you to protect your property.  In cases where damages have arisen as a direct result of our negligence, we will work with you to resolve the issue.

5.2 At all times the company carries out work with reasonable care and skill and expertise however, our work may bring us into contact with existing pipe work, fittings, controls components or wiring.  We cannot be held liable for damage caused in these circumstances, unless it can be proven the damage has been caused as a direct result of our negligence. We will of course take a reasonable approach to resolving any issues.

5.3 (as in 5.2 above) the company cannot be held responsible for damage which develops in old systems as a result of undertaking a process such as  Insulation tests unless it can be proven the damage has been caused as a direct result of our negligence. We will of course take a reasonable approach to resolving any issues.

5.4 In certain circumstances the company may find it necessary to remove floor coverings.  We will notify you of this before uplifting carpets or removing floorboards. We take all reasonable steps to ensure disruption is kept to a minimum.  We ask you advise us if you are not happy for us to carry out such work. The responsibility rests with you to employ an alternative contractor.  Please be aware this may delay completion of our work.  We ask you to notify us before we commence work if this is likely to be the case.

5.5 (as in 5.4 above) the company cannot be held responsible for damage caused to chimney stacks, roof tiles etc. which we may come into contact with, whilst undertaking our work. Unless it can be proven the damage has been caused as a direct result of our negligence. We will of course take a reasonable approach to resolving any issues.

6 Guarantees

6.1 We provide a 12 Month guarantee on all workmanship undertaken by us.  Where there may be a fault with materials which have been supplied by you (the customer) we cannot be held responsible for any product defects unless it can be shown the fault has occurred as a direct result of our negligence.

6.2 Where a product guarantee is supplied with a manufacturers guarantee and as part of the guarantee you are required to service, maintain or carry out a particular action to retain this guarantee, we cannot be held responsible for the products performance or failure if you have failed to comply with this requirement.

Customer Charter

It is our intention as a business is to provide an excellent service for an honest price. We will endeavour to ensure we meet your expectations at all times however there may be occasion where you are not happy with an element of the service we have provided you with.

If this is the case, please contact the company and ask to speak with a Director who will try and work with you to rectify any problem where possible. We aim to respond to all complaints within 2 days. Once we have investigated your complaint thoroughly and if we agree the issue is as a direct result of ours, we will advise you of what action we will take which is appropriate in the circumstances. We aim to complete any action required within 28 days.

Should you still not be satisfied with the proposed resolution or if you are still unhappy with our service, we would invite you to contact the Ombudsman Service who would be able to conciliate between us to find a satisfactory conclusion.

Insurance and Certificates

The company has public liability insurance up to 5 million. Should you require details of this policy please ask and we will gladly provide you with a copy.

We are; NICEIC registered. Our company registration number is: D602547.

Please visit; http://www.niceic.com/find-a-contractor/find-contractors to verify the company and our engineers.



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