ION Electrical: Premier Electrical & Security Solutions in Buntingford, Essex, and Hertfordshire

Definitions: "The company, we, us and our" refers to ION Electrical

Office: Mount Cottage, Hare Street, Buntingford, Herts, SG9 0DZ

 

1. Quotations

1.1 All Prices quoted are valid for 30 days from the date stated on the quotation.

1.2 Where you are unsure about any of the information supplied in this quotation, please contact us to discuss further, as the company will work with you to explain any element you are unsure of.

1.3 The price quoted does not include removing any dangerous waste material, such as asbestos. This will be subject to an extra charge and quoted separately. All asbestos removal will be done in accordance with current regulations and using a controlled environment.

1.4 If you require a reasonable breakdown of your quotation, please contact the company, and we will try to clarify the costs quoted where possible.

1.5 VAT will be charged at 20%

 

2. Variations To Agreement

2.1 Where quotations are given, the price will remain at the agreed price unless you request additional work OR where the company has uncovered unforeseen issues that have not been reasonably possible to determine before work has started. In all such circumstances, you and the company will discuss and agree upon all costs in writing before any work is undertaken.

 

3. Time Frames

3.1 Wherever possible, the company will provide you with a date and time when work will be undertaken. We will also try our best to advise you of how long a job will likely take.

3.2 Please be aware that where the company envisages unexpected delays through no direct fault of its own, we will advise you as soon as it is reasonably possible to do so.

If we fail to meet appointment times and dates as a direct result of our lack of service to you, we will take steps reasonable steps are taken to mitigate any detriment.

3.3 If you are unable to keep the arranged appointment date or have to reschedule, you must do so as soon as is reasonably possible. The company may impose reasonable charges for costs incurred due to the inability to carry out work as agreed.

 

4 Payment Terms

4.1 Normally, the company will not require deposits or stage payments. However, the company may require a deposit when the material outlay may be higher than usual. This deposit will not exceed more than 25% of the total contract. This will be fully advised at the time your quotation is provided.

4.2 The company requires payment upon satisfactory completion of the work. You will receive an invoice from the company confirming payment.

 

5 General Responsibilities And Information 

5.1 Please remove any personal possessions and items from working areas. We cannot be held accountable for items that should have been cleared before work started. We will inform you of the need to remove objects. However, the responsibility rests with you to protect your property. In cases where damages have arisen due to our negligence, we will work with you to resolve the issue.

5.2 The company always carries out work with reasonable care, skill, and expertise. However, our work may bring us into contact with existing pipework, fittings, control components, or wiring. We cannot be held liable for damage caused in these circumstances unless it can be proven that the damage was caused as a direct result of our negligence. We will, of course, take a reasonable approach to resolving any issues.

5.3 (as in 5.2 above): The company cannot be held responsible for damage that develops in old systems as a result of undertaking a process such as Insulation tests unless it can be proven that the damage was caused as a direct result of our negligence. We will, of course, take a reasonable approach to resolving any issues.

5.4 In certain circumstances, the company may need to remove floor coverings. We will notify you of this before uplifting carpets or removing floorboards. We take all reasonable steps to ensure disruption is kept to a minimum. We ask you to advise us if you are not happy for us to carry out such work. The responsibility rests with you to employ an alternative contractor. Please be aware this may delay the completion of our work. We ask you to notify us before we commence work if this is likely the case.

5.5 (as in 5.4 above), the company cannot be held responsible for damage caused to chimney stacks, roof tiles, etc., which we may come into contact with whilst undertaking our work. Unless it can be proven that the damage has been caused as a direct result of our negligence, we will, of course, take a reasonable approach to resolving any issues.

 

6 Guarantees

6.1 We provide a 12-month guarantee on all artistry we undertake. Where there may be a fault with materials supplied by you (the customer), we cannot be held responsible for any product defects unless it can be shown that the fault occurred as a direct result of our negligence.

6.2 Where a product guarantee is supplied with a manufacturer's warranty, and you are required to service, maintain, or carry out a particular action to retain this guarantee as part of the guarantee, we cannot be held responsible for the product's performance or failure if you have failed to comply with this requirement.

 

Customer Charter

https://www.trustmark.org.uk/customer-charter

Our intention as a business is to provide excellent service for an honest price. We will endeavour to ensure we meet your expectations at all times; however, there may be occasions when you are not happy with an element of the service we have provided you with.

If this is the case, please contact the company and ask to speak with a director who will try to work with you to rectify any problem where possible. We aim to respond to all complaints within 2 days. Once we have investigated your complaint thoroughly and if we agree the issue is a direct result of ours, we will advise you of what action we will take, which is appropriate in the circumstances. We aim to complete any action required within 28 days.

Should you still not be satisfied with the proposed resolution or if you are still unhappy with our service, we would invite you to contact the Ombudsman Service or NAPIT, who will be able to come to a satisfactory conclusion.

 

Insurance And Certificates

The company has public liability insurance held with Hiscox up to 5 million. If you require details of this policy, please ask, and we will gladly provide you with a copy.

We are NAPIT registered. Our company registration number is 65633.

Please visit;https://search.napit.org.uk to verify the company and our engineers.

 

Privacy Policy

Introduction

This privacy notice provides you with details of how we collect and process your data through your use of our site, www.ionavsecurity.co.uk, and through phone and email interaction, including any information you may provide when you purchase a product or service, sign up to our newsletter or take part in a prize draw or competition.

ION Electrical is the data controller, and we are responsible for your data (referred to as "we," "us," or "our" in this privacy policy).

If you have any questions about this privacy notice, please contact the Data Protection Officer using the details below.

 

Contact Details

ION Electrical

DPO: Jared Rogers

Email address: jared@ionavsecurity.co.uk

Telephone number: 01763 289049

 

It is very important that the information we hold about you is accurate. Please let us know if your personal information changes at any time by emailing us at info@ionavsecurity.co.uk.

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The Data We Collect About You, For What Purpose And On What Ground We Process It

Personal data means any information capable of identifying an individual.

We may process the following categories of personal data about you:

 

• Communication Data: This includes any communication that you send to us, whether through the contact form on our website, email, text, social media messaging, social media posting, online booking forms, or any other form of communication. We process this data to communicate with you and for record keeping. Our lawful ground for this processing is to reply to communications sent to us and to keep records.

• Customer Data: this includes data relating to any purchases or services, such as your name, title, billing address, email address, phone number, contact details, purchase details and card details. We process this data to supply the services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us. We may also use Customer Data to send you recommendations via email, Facebook adverts or other display advertisements about services that are of interest. The lawful ground for this processing is to grow our business and to keep records.

• Marketing Data this includes data about your preferences in receiving marketing from us and your communication preferences. We process this data to deliver relevant content. Our lawful ground for this process is to grow our business and to decide our marketing strategy. 

 

How We Collect Your Personal Data/Sensitive Data

We may collect personal data by you providing the data directly to us. This could be filling in forms on our site, sending us emails or using our online booking system.

We may receive data from third parties such as analytics providers such as Google–based outside the EU, advertising networks such as Facebook-based outside the EU, search information providers such as Google-based outside the EU, providers of payment services and data brokers. 

We do not collect any Sensitive Data about you. We will only use your data for the purpose it was collected for

 

Marketing Communications

You may receive marketing communications from us if you made a purchase or asked for information about our services. You will also receive marketing communications from us if you have opted in.

We will never share your data with any third party for marketing purposes.

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by emailing us at info@ionavsecurity.co.uk.

If you opt out of receiving marketing communications, this opt-out does not apply to personal data provided due to other transactions, such as service purchases.

 

Disclosures Of Your Data

We require all third parties to whom we transfer your data to respect the security of your data and to treat it in accordance with the law. We only allow third parties to process your personal data for specified purposes and by our instructions.

 

International Transfers

Countries outside the European Economic Area (EEA) do not always offer the same levels of protection to your data, so European law has prohibited transfers of personal data outside the EEA unless the transfer meets specific criteria.

Many of our third-party service providers, such as Dropbox, MailChimp and Acuity Scheduling, may be based outside the European Economic Area (EEA), so their processing of your data will involve a transfer of data outside the EEA.

By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps necessary to ensure that your data is treated securely and by this privacy policy.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

 

Data Security

We only allow access to your data to those employees and partners with a business need to know. They will only process your data according to our instructions, and they must keep it confidential.

 

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

For tax purposes, the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

 

Your Legal Rights

Under data protection laws, you have rights to your data, including the right to request access, correction, and erasure.

 

Third-Party Links

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share your data. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.